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Unable to Delete Emails in Outlook 2016

You can delete an email by a giving right-click on it and selecting Delete. If you are not able to delete your emails, consider the below procedure.

Unable to Delete Emails in Outlook 2016
  • Open the Outlook 2016 application on the computer, click the File menu from the menu bar.
  • Select the Account Settings menu on the right panel in the Outlook window.
  • Choose Account Settings from the list of options.
  • In the Account Settings window, below the E-mail panel, double-click on the email address for which you have to make the settings.
  • Now, click the More Settings button in the Add Account window.
  • Navigate to the Advanced tab, then check if both the options below Deleted Items are enabled. If they are not enabled, then, tick the checkbox of both options.
  • Now, click OK to save the changes in the settings and then again try to delete the emails.
  • When you hard delete the emails, the deleted emails do not move to the Deleted Items folder. Instead, it gets permanently deleted. 
  • To execute the hard delete, right-click the email and an Options list appears.
  • Press the Shift key and also click the Delete option from the list.
  • Release the Shift key after clicking Delete.
  • Run the Outlook 2016 program in the Safe mode to delete the emails. These steps help to perform the deletion of emails.
  • Select the Power icon on the Windows 10 desktop, then while pressing the Shift key, click the Restart option.
  • When the computer restarts, select Troubleshoot. Following that, choose Advanced options and then click Startup Settings. Finally, select the Restart button.
  • Now, you have to press the number which has the Safe Mode menu.
  • Next, start the Outlook application and delete the emails.