In Outlook, once you send an email to a specific recipient, you might want to forward or resend it to another person. So, you have to locate that sent email. You can retrieve the email easily because Outlook saves all your email messages in the Sent Items folder. However, you cannot see this folder, at times. In other situations, you would see the folder, but not the email messages inside it. Usually, from the list of folders in your account, you can spot the Sent Items folder. But if you cannot, you might have to change your Outlook settings.Now, let’s discuss how to resolve the issue of Sent items not showing in Outlook.
NOTE: The following instructions will apply to Outlook for Microsoft 365, Outlook 2019, and also versions 2016, 2013, and 2010.
In case you cannot locate a specific email or item in your Sent Items folder, there might be several reasons for that. Now, follow these steps to fix this sent items not showing in Outlook problem:
Sometimes, the email message that you try to send wouldn’t have been sent successfully. It would have got stuck in the Outbox folder. This scenario happens if there are any login or connectivity issues. So, if you see an email message in the Outbox folder, confirm that your connection is working.
Many email accounts are configured to synchronize the sent items only for certain periods. This is true in the case of Cached Exchange Modes or IMAP accounts. If you use any of these two, you can keep your emails offline only for a few weeks or months. However, you can modify this interval. By doing this task, you can fix the Sent items not showing in Outlook issue. Follow these steps to do the same:
At times, your sent items could get deleted. So, you need to check the Trash or the Deleted Items folder. See if you could retrieve your sent email from one of these folders.In some situations, you cannot see the sent items if Outlook is not set up to keep (or maintain) a copy of the sent items. To fix this problem, follow these instructions:
You have now seen different cases where the Sent items not showing in Outlook problem occurs. You have also seen some ways to resolve the issue.