There are millions of people who use Outlook 2016 as their default email client. Yet, there are some issues that come along with Outlook 2016. Our technical team found an issue- Outlook freezes when downloading an attachment, Outlook freezes or crashes.
In this troubleshooting article, we have mentioned the steps to resolve the issue where Outlook freezes when downloading an attachment.
An Antivirus is a blessing to a computer, but there are occurrences when they cause a problem with anything related to email. Here, the best possible way to resolve the Outlook freezing problem is to uninstall the antivirus. Here are the steps.
If the issue persists, proceed with the next couple of methods.
As mentioned in the causes section, when Outlook is outdated, it might freeze while downloading an attachment. In this method, we have mentioned the steps to update Outlook for the 2016 version. Check the steps:
The problem could be because of the Windows OS itself.
Restart Outlook; you won’t face the freezing issue when you download an attachment.
When you disable unwanted add-ins, you won't face the problem at all.
Work on the mentioned methods to make sure that Outlook freezes when downloading an attachment.