Email Setup Center
  • Home »
  • Iseries Email Troubleshooting

How To Fix Iseries Email Troubleshooting Issue? 

iseries email troubleshooting

A few solutions for the common iSeries email problems are listed here for your reference.

  • SMTP problem analysis (To check whether SMTP is working correctly or not)
  • Track undelivered mail (email delivery and configuration problems)
  • Send MIME Mail API
  • Component journals (to determine where your SMTP problems lie)

The step-by-step instructions to perform the SMTP problem analysis to resolve the iseries email troubleshooting problems are provided on this web page.

  • Check if you have all the necessary PTFs.
  • Also, check if all the required email services are started.

Domain name

  • Now, you have to verify the domain name.
  • To do so, navigate to Operations Navigator and click the iSeries server.
  • Select the Network option followed by the Protocols option and double-click the TCP/IP option.
  • Go to the Host Domain Information and verify the domain name.

SMTP retry values

  • Return to the Operations Navigator window, click the iSeries server, and select Network -> Servers -> TCP/IP.
  • Double-click the SMTP option, navigate to the Outbound Mail Retries tab, and set the lower SMTP retry value.

User ID and address of the receiver

  • Expand your iSeries server in the Operations Navigator window and click the Users and Groups option followed by the All Users option.
  • Search for the correct profile, right-click it, and select the Properties option.
  • Click the Personal button, navigate to the Mail tab, and check if the address of the receiver is correct. After the iseries email troubleshooting steps.

Host table entry

  • Enter the ‘CHGTCPHTE’ command line without the single quotes and provide your email server’s Internet address.
  • Check for the host table entry. If it is not shown on the screen, type a hostname for that Internet address.

TCP/IP Applications

  • Enter the ‘TRCTCPAPP’ command line without including the single quotes to run the Trace TCP/IP Applications.
  • Make sure to check the component journal.

If you need technical assistance in resolving the iseries email troubleshooting problems, click the Call button mentioned on this page.