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Solved: Apple Outlook Email Problems

Many Windows users might have thought that Outlook is meant for Microsoft Windows alone. But it is not like that. You can access your Outlook email account in the Apple Mail on your Mac. At the same time, make sure you configure the correct settings while setting up the email account in the Mail app. If the configuration goes wrong, you might not be able to send or receive emails. If you are stuck in such a situation, continue reading the instructions below to know how to troubleshoot your Apple Mail to fix Outlook email problems.

Apple Outlook Email Problems

Solution 1: Take your account online

  • Step 1:On your Mac, open the Mail app.
  • Step 2:Select your Outlook email from the email accounts.
  • Step 3:Click the Mailbox menu at the top.
  • Step 4:Choose the Take All Accounts Offline option.
  • Step 5:Wait for a few minutes.
  • Step 6:Select the Take All Accounts Online option from the drop-down list.
  • Step 7:Close the Mail app and restart it after a few minutes.
  • Step 8:Check if Outlook works fine.

Solution 2: Force quit Apple Mail

  • Step 1:On your Mac, run Activity Monitor.
  • Step 2:Search for the Mail app from the list of apps running on your desktop.
  • Step 3:Select the Mail app and click the X icon at the top-left corner. This will force quit the Mail app.
  • Step 4:Alternatively, open the Finder app from the Dock.
  • Step 5:Go to Containers –> com.apple.mail –> Data –> Library –> Saved Application State.
  • Step 6:Locate and delete the ‘com.apple.mail.savedState’ folder.
  • Step 7:Restart your Mac and check if the email issue is fixed.
  • Step 8:If the Apple Mail troubleshooting doesn’t resolve the Outlook email issues, try to execute the next solution.
Force quit Apple Mail

Solution 3: Check the email account settings

  • Step 1:Open the Mail app first.
  • Step 2:Click the Mail menu and select the Preferences option.
  • Step 3:In the Accounts window that appears, click the Accounts tab.
  • Step 4:Select your Outlook email account from the left-side panel.
  • Step 5:Click the Account Information tab and check the account details.
  • Step 6:Go to the Server Settings tab and check if the username and password are correctly entered in the User Name and Password fields.
  • Step 7:Deselect the Automatically manage connection settings checkbox below Incoming Mail Server (IMAP).
  • Step 8:Check the incoming and outgoing email server names, ports, and security types.
  • Step 9:Do the necessary changes and save them.
  • Step 10:Restart Apple Mail and check if the problem is resolved.

If the Outlook email problems remain unsolved, remove and re-add your email account.