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Solved: Delegated Mailbox Not Showing Up In Outlook

A shared mailbox is easily accessible to multiple users. These are available to users who have certain access permissions. Every member will be able to read and send the email messages to and from the shared mailbox itself. It is widely used. A shared mailbox will permit you to perform a wide range of activities within a team. It acts as a centralized service that will allow people to do tasks in a synchronized manner.However, there is one issue users might face. In this article, we shall see how a delegated mailbox folder does not show up in Outlook. A shared folder is a very important and useful secondary mailbox that will facilitate access to the shared data. There are some examples like sales@companydomain and contact@companydomain that can send and receive messages without the need for a secondary username or password.The shared mailboxes usually open instantly in your Outlook profile. However, when the mailbox is not showing, you will get a message that says, The folder you selected is not available. Keep reading this page to solve Delegated mailbox not showing up in Outlook issue.

Delegated mailbox not showing up in Outlook

The best solution is to reconfigure the Outlook account.

  • Step 1:Open Outlook on your computer.
  • Step 2:Click the File tab.
  • Step 3:Navigate the cursor to the Account Settings option and select it.
  • Step 4:In the Account Settings pop-up window, click Change.
  • Step 5:In the following pop-up window, click More Settings…
  • Step 6:Click the Advanced tab.
  • Step 7:Next, click the Add… button.
  • Step 8:You can now type in the email address or the name of the shared mailbox. Click the OK button once done.
  • Step 9:Once the configuration is finished, you will find the delegated mailbox showing up in your Outlook account.

So, if you find that your Outlook account does not show the Delegated mailbox not showing up in Outlook, follow the steps as mentioned in this article. If you have further issues related to the shared mailbox in Outlook, click the CALL button to have your queries resolved.